Niel Kurt GarciaOperations × Systems
I help growing teams manage projects, workflows, and digital tools so work actually gets done.
Across company and client work
What I do
Own and manage operations across 7 business units as a leader and stakeholder: vendors, client/account management, service agreements, subscriptions and billing, devices and procurement.
Administer, streamline, and build the platforms the team runs on, including Google Workspace, Microsoft 365, and Monday.com. Delivered Track My Process (system redesign) and a Google Chat AI tracker.
Head Bilingual Video Editor (English/Japanese) at a digital marketing agency: led a small team of video editors, reviewed and proofread copy, ran A/B testing. Earlier, edited streaming-niche YouTube content that reached 1M+ views.
Selected work
The operations I've owned, the systems I've built, and the client channels I've worked on.
01IT & operations leadership
Business Operator of the Year 2025across 7 business units
Own and manage operations as a leader and stakeholder: run the platforms the team uses, handle client/account management and service agreements, and audit subscriptions, billing, and devices.
02Workflow systems
An internal ticketing system that moves requests through clear steps, from draft to resolved. Every request has an assignee, reviewer, priority, and due date, overdue items are flagged, and a change log records every update. A personal dashboard shows each person what's on their plate.
An AI tracker that lives in Google Chat. It turns Gmail and Google Chat conversations into structured data stored in spreadsheets, so teammates can pull up any record with a plain text request, without switching tabs or hopping on a call.
03Content production
~20K → 45K+subscribers during my involvement
Video and content editing for Sean Standberry's YouTube channel.
04Content production
~500K → 590K+subscribers during my involvement
Video and content editing for LYFE Accounting's YouTube channel.
Credentials
As IT Lead & Operations Support at Volenday Group, I own IT and operations across 7 business units, leading 5+ process improvement initiatives from workflow automation to operational controls. That work earned Business Operator of the Year 2025, recognized for operational impact, reliability, and execution across multiple business units.
Tell me what you're trying to get done.
Start a conversation →Share the details
A few details on the project, workflow, or operation you'd like running more smoothly.
A 20-minute call
I ask how it runs today, where it breaks, and who it affects.
A plan you can act on
Where I'd start, what it would take, and whether I'm the right person for it.